Refund policy

📄 QATRE DRESS – RETURN AND RIGHT OF WITHDRAWAL POLICY

1. GENERAL RETURN CONDITIONS

Customer satisfaction is our priority. In accordance with Law No. 6502 on Consumer Protection, our customers have the right to withdraw from their purchase within 14 days from the date they receive the product.

To exercise the right of withdrawal, written notification must be submitted to us within this period.

🔹 The return period begins on the date the product is delivered.
🔹 The returned product must be unused and unwashed, with its original tags and packaging undamaged.
🔹 Custom-made products and products requiring special hygiene conditions, such as underwear, cannot be returned.

2. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

The products sold in our store are evening wear and special-occasion garments. Due to the nature and delicate structure of these products, and to preserve their resale condition, the right of withdrawal is applied within a reasonable period and under the following conditions:

Following the withdrawal notification, the product is expected to be handed over to the shipping company within a reasonable period.

  • Following the withdrawal notification, the product must be handed over to the shipping company within 24 hours from the date it was delivered to the customer.

  • This period has been determined as a reasonable period due to the nature of evening wear products.

  • If the product is delivered on a Saturday, it is sufficient for the product to be handed over to the shipping company by Monday at the latest, taking the shipping companies’ operating schedules into consideration.

  • If the product is not handed over to the shipping company within the specified period, the withdrawal request will be considered invalid and the return will not be accepted.

3. SHIPPING AND DELIVERY DETAILS

🚚 For return shipments:

  • For products delivered incorrectly or with defects, all shipping costs will be covered by us.

  • For returns due to reasons such as disliking the product or the size not fitting, the shipping cost shall be borne by the customer.

  • A copy of the invoice must be included in the package when sending the return.

4. REFUND PROCESS

  • Once the product is received by us, it will be inspected.

  • If the product meets the return conditions, a refund will be issued through the original payment method within 14 days at the latest.

  • Credit card refunds may take 2–10 business days to appear in your account, depending on your bank’s processing time.

5. EXCHANGE POLICY

Qatre Dress does not offer direct product exchanges.
If you wish to exchange a product, please return it and place a new order.

6. CASES WHERE RETURNS ARE NOT ACCEPTED

Returns or withdrawal requests will be considered invalid in the following cases:

  • Products that have been used, washed, or had their tags removed

  • Products that are not eligible for return due to hygiene reasons

  • Products custom-made according to the customer’s request

  • Requests submitted after the 14-day statutory period

7. RETURN ADDRESS AND CONTACT INFORMATION

Qatre Dress
Meşrutiyet Mahallesi, Kodaman Sokak No: 91
Floor 3, Şişli / Istanbul, Türkiye
📞 +90 532 153 74 00
✉️ qatredress@gmail.com